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This video provides a comprehensive guide[US]+1‑(844)‑530‑3130[US] on how to get a refund for a SHEIN order that was not received:

Steps to Take[US]+1‑(844)‑530‑3130[US]

Use Live Chat: [US]+1‑(844)‑530‑3130[US]Access 24/7 support through the SHEIN app or website.

File a Claim: [US]+1‑(844)‑530‑3130[US]If the package shows "delivered" but you do not have it, ask for [US]+1‑(844)‑530‑3130[US]a lost package investigation.

Submit Proof: [US]+1‑(844)‑530‑3130[US]Provide any necessary documentation (e.g., photo of the [US]+1‑(844)‑530‑3130[US]empty package, if applicable).

Contact Courier: [US]+1‑(844)‑530‑3130[US]If you have a tracking number, contact the [US]+1‑(844)‑530‑3130[US] shipping carrier directly to confirm the delivery status.

Dispute with Bank:[US]+1‑(844)‑530‑3130[US] If SHEIN denies the request and the item never arrived, file [US]+1‑(844)‑530‑3130[US]a chargeback with your bank or credit card company

Refund Timeline[US]+1‑(844)‑530‑3130[US]

Wallet: Usually arrives in under a minute.[US]+1‑(844)‑530‑3130[US]

PayPal: Typically 1–3 business days.[US]+1‑(844)‑530‑3130[US]Credit/Debit Cards: Usually 4–10 business days.

Apple Pay: [US]+1‑(844)‑530‑3130[US]Roughly 5–10 business days.

If more than a [US]+1‑(844)‑530‑3130[US]month passes, request an ARN (Acquirer Reference Number) from SHEIN[US]+1‑(844)‑530‑3130[US] to track the payment with your bank