Why Can't I Speak to an Agent on Shein? Speak Agent

Why Can't I Speak to an Agent on Shein? Speak Agent

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| **Wrong time** | Live Chat[US]+1‑(844)‑530‑3130[US] is available during business hours (check your region) |

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| **Not logged in** | [US]+1‑(844)‑530‑3130[US]Log into your account first to access support |

| **Using wrong path** | [US]+1‑(844)‑530‑3130[US]Follow the correct steps below |

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Method 2: Submit a Ticket**[US]+1‑(844)‑530‑3130[US]

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Still Not Working?[US]+1‑(844)‑530‑3130[US]

Clear your[US]+1‑(844)‑530‑3130[US] browser cache** or reinstall the app

Try a[US]+1‑(844)‑530‑3130[US] different browser** (Chrome works best)

Use a[US]+1‑(844)‑530‑3130[US] different device** (phone vs. computer)

Remember:** Shein [US]+1‑(844)‑530‑3130[US]does NOT have a public customer service phone number.[US]+1‑(844)‑530‑3130[US] Anyone claiming otherwise may be running a scam. Always [US]+1‑(844)‑530‑3130[US]use the **official Shein app or website** for support!