Good morning,

I have been dealing with a license problem since 2025.

It didn't work. I couldn't activate the plugin with the assigned license.

I immediately contacted the support department about this and was told that they were working on it.

After a while, I contacted them again, and then it was Cloudware's fault.

So, I was fobbed off a number of times with a nonsense story.

After some more back-and-forth messages, I requested a refund for my purchase.

This was promised after 2 attempts, and it also appeared on my account that a refund had been issued.

However, I have not received the amount to this very day.

In response to my support inquiry, I received the answer that it had been refunded. My question regarding which account number it was transferred to was not answered.

After a more legal email, I was suddenly told that they do not issue refunds due to their refund policy.

However, this is completely at odds with what they have done and the confirmation I received from support multiple times.

Since the license has simply been revoked as well, I have now paid for plugins that I cannot use, as is the intended purpose of a license.

I would have liked to see this resolved, but I have become very hopeless.

My advice regarding this company is therefore: DO NOT do business with them; there are plenty of alternatives that act properly.

Hopefully, they will take action, and if so, I will certainly report it.