Support Policy

Support Policy

At WP Event Manager, we are dedicated to delivering reliable support and guidance to help our customers maximize the benefits of our event management solutions.

Please go through our support policy thoroughly to understand the support coverage available for our free and premium users.

Premium Plugin Support  

Customers who purchase our premium plugins or addon bundles receive dedicated support for a period of 1 year from the date of purchase.
Premium support includes assistance with:

  • Plugin installation

  • Setup guidance

  • Troubleshooting plugin-related issues

  • Bug reporting and fixes

  • Basic compatibility assistance

  • General product-related queries

Support access remains active throughout the subscription period.

Subscription Renewal & Continued Support  

Support services for premium plugins are valid for 1 year and continue only upon subscription renewal.
If the subscription expires:

  • Access to premium support will end

  • Plugin updates may become unavailable

  • Yearly subscription renewal is required to continue receiving technical assistance and updates from us

We recommend renewing your subscription on time to ensure uninterrupted access to:

  • Plugin updates

  • Security improvements

  • Feature enhancements

  • Dedicated customer support

Support for Free Core Plugin Users  

We have a detailed documentation section on our official website created exclusively to guide our free plugin users on plugin installation and usage.
 

Our documentation includes:

  • Installation guides

  • Configuration tutorials

  • Troubleshooting resources

  • Frequently asked questions

The detailed documentation helps users understand and manage the core plugin effectively without requiring the premium support.

 

Scope of Support  

Our support services are limited to WP Event Manager products only.

 

Support does not include:

  • Third-party plugin customization

  • Custom development requests

  • Server administration

  • Extensive theme modifications

  • Issues caused by unsupported third-party tools or custom code

Note: We provide paid customization services to our clients to help those who are looking for advanced plugin customization.

Response Time  

We try our best to answer support requests as quickly as possible during our working hours, which fall between 10 am and 7 pm, from Monday to Friday. Response times may vary depending on:
  • Issue complexity

  • Support queue volume

  • Subscription status

  • Weekends

Contact & Documentation  

For support-related queries, documentation, and assistance, please visit:

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