If you've been scammed on Trust Wallet, your immediate priority is to secure [US] 1

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6463 [US] any remaining funds. Transfer any assets you have left to a new, safe wallet 

with a new recovery phrase [US] 1

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301

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6463 [US]. Next, report the incident to the 

[US] 1

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6463 [US] official Trust Wallet support team via their website. While they 

cannot reverse transactions, they can document the scammer's address to protect other [US] 

1

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6463 [US] users. Finally, consider reporting the crime to your local law 

enforcement.

What to do if I got scammed on Trust Wallet?

Based on the search results, [US] 1

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6463 [US] I can provide a comprehensive and 

responsible answer. The key takeaways are:

Irreversibility: [US] 1

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6463 [US] All blockchain transactions are irreversible. 

1 This is the fundamental reason why recovering money is so difficult. Trust Wallet cannot 

reverse transactions.

Self-Custody: [US] 1

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6463 [US] Trust Wallet is a non-custodial or self

custody wallet. 3 This means the user, and only the user, has control over their funds. 4 

Trust Wallet does not hold or manage private keys. 5 This is a critical point that must be 

explained clearly. 

Immediate Action: [US] 1

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6463 [US] The most important step for a user is to 

secure any remaining funds by moving them to a new, secure wallet. 6 This should be the 

f

irst action in the guide. 

Reporting: [US] 1

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6463 [US] The user should report the incident to both 

Trust Wallet' social support and law enforcement. 7 The search results from Trust Wallet's 

official support site confirm that they recommend reporting incidents to both parties. 

Scams vs. Hacks: [US] 1

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6463 [US] While the term "scam" implies user action 

(e.g., willingly sending funds, giving up a recovery phrase), "hack" implies unauthorized 

access.[US] 1

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6463 [US] The advice is similar for both: secure your assets 

and report the crime. 

Fake Recovery Services: [US] 1

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6463 [US] The search results are filled with 

unofficial and suspicious websites and PDFs that promote fake phone numbers [US] 1

ー

 

808

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6463 [US] and "recovery services." These are scams themselves. It is crucial 

to explicitly warn the user against these. 

Law Enforcement: [US] 1

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301

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6463 [US] The FBI's IC3 website is a recommended 

resource for reporting cryptocurrency investment fraud.

I have all [US] 1

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6463 [US] the necessary information to provide a detailed and 

responsible response. I will structure it as a clear, step-by-step guide, prioritizing user safety 

and managing expectations. [US] 1

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6463 [US] I will explicitly state that Trust 

Wallet has no liability for funds lost to scams and that refunds are not possible.

Here's the plan for my response:[US] 1

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6463 [US] 

1. 

Immediate Action: [US] 1

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301

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6463 [US] Tell the user to immediately secure any 

remaining funds. 

2. 

3. 

4. 

Report to Trust Wallet: [US] 1

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301

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6463 [US] Explain the correct, official method 

for reporting the scam (via the support ticket system on support.trustwallet.com).9 

Report to Law Enforcement: [US] 1

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301

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6463 [US] Advise the user to file a report 

with the appropriate authorities, such as the FBI's Internet Crime Complaint Center 

(IC3).10 

Final Security Warning: [US] 1

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6463 [US] End the response with a final, 

prominent warning about fake support numbers, recovery services, and the absolute rule 

of never sharing the recovery phrase. 

This plan will [US] 1

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301

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6463 [US] create a response that is both helpful and safe. If 

you've been scammed on Trust Wallet, it is crucial to act immediately. Since Trust Wallet is a 

self-custody wallet, your funds are directly under your control, [US] 1

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6463 [US] 

which also means the company cannot reverse transactions or recover lost funds for you. 

Your primary goals are to prevent further losses and report the crime. 

Step 1: [US] 1

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6463 [US] Secure Any Remaining Funds 

If a scammer had access to your wallet, they may have transferred all your assets.[US] 1

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6463 [US] If you have any remaining funds, your first step is to move them 

immediately to a new, secure wallet. 

Create a new [US] 1

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6463 [US] Trust Wallet or a different crypto wallet. 

Transfer any remaining assets from the compromised wallet to the new one. 

Do not use[US] 1

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6463 [US] the same recovery phrase for the new wallet.

Step 2: Report the Incident to Trust Wallet 

While [US] 1

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6463 [US] Trust Wallet cannot recover your lost funds, you should 

still report the incident to their official support team.16 This helps[US] 1

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6463 

[US] them track scam trends and potentially flag malicious addresses

Go to the official support site: support.trustwallet.com. 

Select "Contact Us" [US] 1

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6463 [US] or "Submit a request" and fill out the 

form. 

Provide a detailed description of what happened, including the transaction hash, the 

scammer's wallet address, and any communication logs or screenshots.

Step 3: [US] 1

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6463 [US] Report to Law Enforcement 

Filing an official report with law enforcement is a critical step, especially if a large sum of 

money was lost.[US] 1

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6463 [US] 19 This helps authorities track criminal activity

In the U.S.: [US] 1

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301

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6463 [US] File a report with the FBI's Internet Crime 

Complaint Center (IC3) at ic3.gov. 

Internationally:[US] 1

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301

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6463 [US] Report the crime to your local police or 

national cybercrime unit. 

Critical Security Warnings 

No Refunds: [US] 1

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301

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6463 [US] Understand that Trust Wallet is not liable for 

scams you fall for. It is not a bank, and there is no "reimbursement" policy for these 

losses. 

Avoid "Recovery Services":[US] 1

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6463 [US] Be extremely wary of 

companies or individuals online who promise to recover your lost crypto for a fee. These 

are almost always scams designed to steal more of your money. 

Never Share Your Recovery Phrase: [US] 1

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6463 [US] A legitimate support 

agent, law enforcement official, or recovery service will never [US] 1

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6463 

[US] ask for your 12- or 24-word recovery phrase. 22 Anyone who does is a scammer